General information for all
Cost of delivery:
- Small item delivery (spend under £20) delivery is £7
- Spend £20-£600 delivery is £20
- Spend £600+ delivery is FREE
With most items at checkout you can choose your desired delivery day. If your order has multiple items and one or more will cause the order to be significantly delayed then you will be offered the chance to split the delivery.
Any questions please first TEXT US ON 07520635388.
SCOTLAND, Northern Ireland, Isle of Man, Isle of Wight please see product link below
Materials by Parcelforce or other courier (smaller items)
We assume that you are a sensible, competent person embarking, in a calm and professional manner, on the serious task of installing a solid fuel stove. It follows that you plan deliveries well in advance and use common sense throughout the project timeline. You are able to accept items at your or your customer's premises as required.
STOVES AND MATERIALS MIGHT BE TWO SEPARATE DELIVERIES
IT IS ALWAYS "BEST" IF SOMEBODY IS IN TO ACCEPT THE DELIVERY.
Materials might be left if you are not in but you must leave a signed note for the driver in a highly visible place and it is at the driver's discretion whether to leave in your "safe place".
Do not worry about financial loss due to damaged materials deliveries - we will replace damaged materials if notified swiftly (see our Returns & Refunds page) if our returns instructions are followed as per this page.
Deliveries by pallet (stoves, twin-wall chimney systems and chimney liner)
If you have ordered a stove you can track it here: https://www.palletforce.com/en/track-my-pallet/ This may not be available until the actual day of delivery. Use your Stovefitter's order number in the "Consignment number" box. Any issues please first TEXT US ON 07520635388.
We assume that you are a sensible, competent person embarking, in a calm and professional manner, on the serious task of installing a solid fuel stove. It follows that you plan deliveries well in advance and use common sense throughout the project timeline. You have the smooth surfaces to accept pallet-truck deliveries and can be there to sign for as required.
STOVES AND MATERIALS MIGHT BE TWO SEPARATE DELIVERIES.
If the driver arrives and there is nobody in to sign for the goods then they will be taken back to the depot. A redelivery fee of £75 will then be payable.
So that we know who actually has possession pallets must be signed for (no exceptions). Please see our Returns & Refunds page for further information and to ensure that you are informed of our policy on damage.
There will only be one driver who will unload a pallet from the lorry via a flat and smooth surface to a flat and smooth surface. Drivers will not enter your house. Drivers have the goods on a pallet truck (1" clearance from ground) which DOES NOT traverse gravel or steps or grass or tight corners.
Should goods require returning to us for whatever reason (including if materials damaged or faulty) via a "collection" then it is your responsibility to strap goods safely and securely to the pallet and move the pallet to a flat and smooth area close to where the lorry driver can access it with his pallet truck. We will send tie-down straps if required. If your location is not suitable for a pallet truck delivery it is for you to organise transfer of the goods to or from a location suitable for the pallet delivery/collection.
Please keep the pallet and wrapping until you know you are happy with the goods.
AS THESE ARE COMMERCIAL PALLET-BASED DELIVERY COMPANIES YOU WILL NOT BE PROVIDED WITH A TIME OF DAY FOR DELIVERIES OR COLLECTIONS. THE GOODS CAN ARRIVE ANY TIME BETWEEN 8AM AND 6.30PM AND THERE IS A VERY SMALL POSSIBILITY GOODS MAY NOT ARRIVE ON THE DAY STATED. PLEASE REFRAIN FROM CALLING US "ON THE DAY" AS ALL WE CAN SAY IS THAT THE GOODS ARE "OUT FOR DELIVERY".